Refund policy

Refund Policy

All products at Aura.24.78 are carefully inspected and verified before shipment to ensure the highest quality standards.

We accept claims in the following cases:

Product arrived damaged

You received the wrong product

Product was not delivered

Claim period: 35 days from the delivery date.

How to submit a claim:

Contact us at rozijednorog2007@gmail.com with your order number and a photo or video of the issue. After review, we will offer a replacement or full refund. Physical return of the product is not required.

Please note: We are unable to accept claims due to change of mind or incorrect address entered by the customer.

For packages marked as delivered, please contact your local post office before submitting a claim.

Contact: For any questions regarding your order, please reach out to us at rozijednorog2007@gmail.com